Privacy Policy

Who we are

Lunova Digital ("we", "us", or "our") operates this website and provides custom software, web, and digital product services. Our contact email is [email protected]. Our business address is 22/15, Borobag, Mirpur-2, Dhaka, Bangladesh.

Information we collect

We collect information you provide directly, such as your name, email address, company name, and message content when you submit a contact form, book a call, or subscribe to our newsletter.

We automatically collect limited technical data when you visit the site, including IP address, browser type, device information, referring URLs, and pages viewed. This helps us understand how the site is used and improve performance.

• Contact and inquiry submissions
• Newsletter sign-ups
• Calendly or third-party scheduling tools you choose to use
• Cookies and similar technologies described below

How we use your information

We use personal information to respond to inquiries, deliver services you request, send updates you have opted into, improve our website, and operate our business securely.

• Communicating about projects, proposals, and support
• Sending newsletters and marketing where you have consented
• Analyzing site usage and fixing technical issues
• Complying with legal obligations and protecting our rights

Legal bases for processing

Where applicable law requires a legal basis, we rely on your consent (for example, newsletter subscriptions), performance of a contract or steps prior to entering a contract (project inquiries), our legitimate interests in operating and improving our business (analytics and security), and compliance with legal obligations.

How we share information

We do not sell your personal information. We may share data with trusted service providers who help us host the website, send email, analyze traffic, or schedule meetings—only as needed to perform those services and under appropriate confidentiality obligations.

We may disclose information if required by law, to protect rights and safety, or in connection with a business transfer such as a merger or acquisition.

Data retention

We retain personal information only as long as necessary for the purposes described in this policy, including to meet legal, accounting, or reporting requirements. Inquiry and project-related records are typically kept for the duration of our relationship and a reasonable period afterward.

Security

We implement reasonable technical and organizational measures to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

Your rights and choices

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, or to object to certain processing. You may unsubscribe from marketing emails at any time using the link in those messages.

To exercise your rights or ask questions about this policy, contact us at [email protected].

Cookies

We use cookies and similar technologies to remember preferences, measure site performance, and support embedded content such as maps. You can control cookies through your browser settings; disabling cookies may affect some site features.

Third-party links

Our site may link to external websites or services. Their privacy practices are governed by their own policies, not this one.

Children's privacy

Our services are not directed to children under 16, and we do not knowingly collect personal information from them. If you believe we have received such information, please contact us so we can delete it.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of the site after changes constitutes acceptance of the updated policy.

Contact us

Questions about this Privacy Policy may be sent to [email protected] or by mail to 22/15, Borobag, Mirpur-2, Dhaka, Bangladesh.